Remote Customer Service Representative
2.
5 Newport, TN Newport, TN Full-time Full-time Estimated:
$26.
8K - $33.
9K a year Estimated:
$26.
8K - $33.
9K a year mdINR, a national supplier of in-home INR monitors, is looking for Call Center Representatives that will be a liaison between our company and current customers.
A successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Responsibilities Manage high volume of inbound and outbound calls in a timely manner Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives to their needs.
Assist customers with Supply reorders, tracking supply shipments, reporting their INR values, troubleshooting INR device as well as providing patient support Meet personal/team qualitative and quantitative targets Maintain Excellent Customer Service as our CORE values Follow all regulatory policies and procedures to include HIPPA requirements Requirements Previous experience working from home and/or in a call center preferred Strong phone, and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Excellent attendance track record is important High school diploma Must be able to provide your own computer hardware, software and home internet in a quiet/private environment.
Employees are prohibited from being a caregiver at home during their shift while working remotely.
The minimum requirements are:
Dual monitors, one needs to be at least 20 or bigger Processor Speed 1.
5-2+GHz Main Memory 2-4
GB Free Disk Space 572 MB Keyboard Full size USB Pointer Wireless Mouse Audio USB Headset Network Connector Wired Ethernet (WiFi is not supported) Webcam OS Version Win10 1809 (Chrome OS is not supported) OS Update automatic Antivirus updated, always scan mode Browsers Supported IE, Chrome, Safari, Firefox Internet Service Type Cable (Copper) Additional Bandwidth 10
Mbps Latency to FL Mbps UPLOAD Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Remote Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Newport, TN Newport, TN Full-time Full-time Estimated:
$26.
8K - $33.
9K a year Estimated:
$26.
8K - $33.
9K a year mdINR, a national supplier of in-home INR monitors, is looking for Call Center Representatives that will be a liaison between our company and current customers.
A successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.
Responsibilities Manage high volume of inbound and outbound calls in a timely manner Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives to their needs.
Assist customers with Supply reorders, tracking supply shipments, reporting their INR values, troubleshooting INR device as well as providing patient support Meet personal/team qualitative and quantitative targets Maintain Excellent Customer Service as our CORE values Follow all regulatory policies and procedures to include HIPPA requirements Requirements Previous experience working from home and/or in a call center preferred Strong phone, and verbal communication skills along with active listening Ability to multi-task, set priorities and manage time effectively Excellent attendance track record is important High school diploma Must be able to provide your own computer hardware, software and home internet in a quiet/private environment.
Employees are prohibited from being a caregiver at home during their shift while working remotely.
The minimum requirements are:
Dual monitors, one needs to be at least 20 or bigger Processor Speed 1.
5-2+GHz Main Memory 2-4
GB Free Disk Space 572 MB Keyboard Full size USB Pointer Wireless Mouse Audio USB Headset Network Connector Wired Ethernet (WiFi is not supported) Webcam OS Version Win10 1809 (Chrome OS is not supported) OS Update automatic Antivirus updated, always scan mode Browsers Supported IE, Chrome, Safari, Firefox Internet Service Type Cable (Copper) Additional Bandwidth 10
Mbps Latency to FL Mbps UPLOAD Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Remote Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
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